YORK, PA – February 18, 2021 – Glatfelter Insurance Group (GIG), an American International Group, Inc. (NYSE: AIG) company, announced today the appointment of Conor Murray as President of Glatfelter Claims Management (GCM), effective February 8, 2021. He will report directly to James Partridge, Chief Operating Officer of Glatfelter Insurance Group.
Mr. Murray is a seasoned insurance professional and has held multiple positions in claims, risk management, and leadership across the industry. Most recently, he served as Vice President, Head of Specialty Claims of the Americas at AXA XL, with direct responsibility for leading all aspects of their North American Global Specialty Claims business including operating procedures, leveraging technology, building relationships with brokers and insureds, arranging legal and non-legal agreements and utilizing data analytics.
“We have a storied claims philosophy at Glatfelter,” explained Mr. Partridge. “Our founder, Arthur Glatfelter, always preached that ‘we’re in the business of paying claims, not selling a policy’. To us, this means approaching each claim situation fairly, servicing our clients as quickly as possible, and being there for them in every way we can when they need us. That legacy has really shaped the way we do business—and that’s something we’re really proud of and committed to into the future.”
“When we were looking to fill the vital role of Claims President, we knew it would take the right person to continue moving that legacy forward—and we whole-heartedly believe that person is Conor,” continued Mr. Partridge. “Conor brings a great deal of claims experience—and, just as importantly, a service mindset and similar claims philosophy—that make him a perfect fit. With his leadership, we will continue to maintain the high-quality and responsive claims service that our agents and clients have come to expect, further our relationships with our trusted partners and continue to improve our internal processes and operations.”
Mr. Murray holds multiple designations from the American Institute for Chartered Property Casualty Underwriters including an Associate in Claims (AIC), Associate in Risk Management (ARM) and Associate in Marine Insurance Management (AMIM), as well as a bachelor’s degree from Shippensburg University.